Hours of Operation:
Door to door, reservation based transportation services are available Monday through Friday 8:00 a.m. to 5:00 p.m., with the exception of observed holidays. Please note, the earliest drop off time is 8:00 a.m. and the latest scheduled pick up is at 5:00 p.m. Depending on the location and the destination of said trip, these times are subject to change. Dial-A-Ride’s vehicles may have a delay or not operate when road conditions are unsafe. Please call the office for routing and/or scheduling changes. Please listen to local media for closure information. Reservations can be made up to two weeks in advance and must be made through the office. Passengers need to be ready for pick up 45 minutes prior to the requested appointment time.
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Passengers are required to have exact change for their rides. Drivers will not have change with them, and checks will not be accepted.
Over 60 - Traveling within Douglas County– Donation Basis (Suggested $1.00 each way)
Under 60 - Travel within city limits or rural town - $2.00 each one way trip
All Ages - Travel outside city limits or rural town within same county- $4.00 each one way trip
All Ages - Travel outside Douglas County to Coles County, Champaign, or Decatur - $7.00 each one way trip.
Children - ages 5 and under - free each one way trip
Children - ages 6 to 10 years of age - $1.00 each one way trip
Monthly Passes can be purchased from any Dial-A-Ride driver. Passes can be used with both the Zipline and Demand Response services (in county only). Passes are $40.00 each. A discounted Veteran’s Pass can be purchased for $20.00 with proof of the proper military identification. Passes are valid the first to the last day of that pass month. Passes are NOT prorated for mid-month purchases. Passes are valid the first to the last day of that pass month. Passes are NOT prorated for mid-month purchases.
Tokens can be purchased from any Dial-A-Ride Driver. Tokens can be purchased for $4.00 each. Tokens do not expire and can be used in place of a $4.00 fare.
* The Advantage 50 Program, sponsored by Sarah Bush Lincoln Hospital, allows passengers to travel to any Sarah Bush Lincoln Facility for a $1.00 fare for Advantage 50 members only. Passengers can register for this opportunity by calling (217) 258- or 348-2422 or e-mail email@example.com. Passenger should advise dispatcher when requesting a reservation that they are a member.
*Dial-A-Ride also accepts IL Medicaid and Managed Care Insurance for non-emergency medical transportation. You should receive approval from your insurance, prior to calling and scheduling your ride with Dial-A-Ride.
Partner of Douglas County. To view the Douglas County, Illinois website, click
Scheduled Stops Outside of Douglas County:
Dial-A-Ride provides transportation to Coles County, Champaign/Urbana, and Decatur. The fare is $7 for each one way trip. Please schedule your appointments no earlier than 10:00 a.m. All passengers must be ready to return no later than 2:00 pm. Please be prompt; the Driver will NOT be able to wait. Due to distances involved for the out of county locations, it will be necessary for passengers to be ready more than the standard 45 minutes prior to their appointment time. The Dispatcher will advise what time to be ready at least the day before the trip. Pick up time will be determined by how many passengers will be traveling that day and how many destinations were requested.
Days: Monday & Friday Champaign-Urbana
Day: Wednesday Decatur
Days: Tuesday & Thursday Coles County
To view Douglas County's Title VI Policy, Click