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Passenger Comment and Complaint Procedures:
Dial-A-Ride is committed to being responsive to passenger perceptions about our services. We encourage your comments and recommendations. Please make all recommendations and/or complaints to the following address:
Coles County Council on Aging
11021 East County Road 800 North
Charleston, IL 61920
Phone Number: (217)639-5169 or 1-800-500-5505
Fax Number: (217)639-5199
ATTN: Executive Director
Dial-A-Ride solicits input from our passengers. All comments and complaints will be handled in a timely and efficient manner, in accordance with the Coles County Council on Aging Client Grievance Policy. For a copy of this policy, please call 217-639-5169.