Conduct and Responsibilities:
Our goal is to provide safe, efficient and economical transportation for our passengers. Passengers are asked to observe the following guidelines (failure to do so may result in suspension or termination from the program):
· All passengers are required to wear seat belts at all times
· All electric/manual mobility devices are required to be secured by a Dial-A-Ride employee with proper securement devices
· Be ready for your ride – Dispatchers will NOT call ahead to be sure you are ready
· Dial-A-Ride will secure respirators/portable oxygen tanks for passengers as needed. Drivers are only responsible for respirators and portable oxygen tanks at the time of securement
· Passengers cannot demand changes in the schedule or request to be picked up first or last
· Drivers are not allowed to accept tips, however, donations to the Dial-A-Ride program will gladly be accepted by the sponsor, CCCoA
· Dial-A Ride will not be responsible for checking/signing persons in or out of any facility. If a personal attendant is needed, it is the responsibility of the passenger/facility to provide one
· Drivers will not wait more than 3 minutes for passengers to board
· After 3 “No Shows” (calling for a ride and not being there), service will be suspended for 30 days
· PASSENGERS MUST CALL ONE HOUR IN ADVANCE TO CANCEL THEIR RIDE
· Physical/verbal abuse of Drivers or passengers (examples: shoving, hitting, cursing, excessively loud conversations, etc.) will not be tolerated (in accordance with CCCoA Policy)
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Dial-A-Ride offers Public Transportation in Coles and Douglas counties in Illinois to persons of all ages and abilities.
11021 E. County Road 800 North
Charleston, IL 61920-8632
217-639-5169 or 1-800-500-5505
711 for TTY services
According to DOT Americans with Disabilities Act – Transportation Regulation, 49CFR § 37.3., A “common wheelchair” is “such a device which does not exceed 30 inches in width and 48 inches in length measured two inches above the ground, and does not weigh more than 600 pounds when occupied.” Wheelchairs are defined to include both three-wheeled and four-wheeled mobility aids. Three-wheeled “scooters” and other non-traditional designs that fit within these standards will be transported. If a mobility device is not within these guidelines, Dial-A-Ride may not be able to accommodate the request for transportation.
For safety and liability reasons, Dial-A-Ride adheres to the following guidelines:
· DAR will not ask a passenger to transfer out of a wheelchair into another seat
· Passengers utilizing a wheelchair will be allowed to transfer to a regular seat in the vehicle, if the passenger requests to do so, and is able to complete the transfer with no assistance from the Driver
· An individual who uses a lift will not be refused to disembark from a vehicle at any designated stop; however, the lift cannot be operated if there is a possibility of damaging the lift or if temporary conditions make disembarking unsafe for passengers
· The passenger must ensure ramp and wheelchair paths are properly paved and kept clear of snow, ice, parked cars, trash, or other obstructions
· DAR Drivers will only help wheelchair users up and down one step
Please note: The maximum capacity for the Dial-A-Ride lift is 1,000 pounds. This includes the passenger, any mobility aid, any medical equipment and any personal items.